Please follow the steps below to submit a Training Plan suspension request online.
How to submit a Training Plan suspension request online
Tap here to launch our Training Plan Suspension Form.
Things to Consider
Please take the following into consideration when submitting a Training Plan suspension request:
- You are allowed up to four free Training Plan suspensions per calendar year. Additional suspensions may be requested for a fee.
- A ‘minimum reactivation period’ applies after each suspension. You will not be able to suspend your Training Plan again during the minimum reactivation period.
- We recommend that Once a Week, Twice a Week and Little Dragons Training Plans are suspended on a Monday.
- You cannot suspend your Training Plan if your account is in arrears, e.g. if you have any outstanding failed payments.
Please refer to the full Terms and Conditions of Suspension on the Suspension Form.
End of Year Suspension Requests
Our Sydney HQ and NSW Branches close for approximately 3 weeks over the Christmas and New Year period each year.
As stated in your Direct Debit Agreement, holiday suspensions are not automatic; if you wish to suspend your Training Plan over the holiday period, you must submit a suspension request to us no later than one (1) week prior to our last day of trading for the year.
Please note that any failed payments owed under your Direct Debit Agreement must be settled before your suspension request may be processed.
Unfortunately we cannot backdate suspensions in our system.